Blizzard, the renowned gaming company, has recently acknowledged an ongoing investigation into a licensing error that is preventing players from accessing Diablo 4 on the PlayStation 5 (PS5). This issue has caused significant inconvenience for gamers, as server authentication problems have caused the game to freeze at the character selection screen, rendering it unplayable for several hours. This frustrating experience has affected players across all platforms.
The Blizzard customer service team has been actively engaging with the community on social media platforms, reassuring players that they are diligently looking into the reports of this error. They have urged affected players to submit a ticket containing their PSN IDs to facilitate the investigation process.
Initially, the community manager for Diablo, PezRadar, stated that the team, in collaboration with their partners, had identified and addressed the licensing error issue. It was suggested that the problem stemmed from sharing the PS5 library with other individuals within the same household. However, despite this initial resolution attempt, numerous reports on Diablo 4’s Reddit and social media pages indicate that the problem persists for some players.
Regrettably, no estimated timeframe or window for the resolution of this licensing error has been provided as of now. The issue has persisted since the game’s launch on PlayStation, indicating that it is a persistent and complex problem that requires further investigation and troubleshooting.
While some publications have already released reviews for Diablo 4, Eurogamer has decided to delay their review. The publication’s decision is rooted in their commitment to providing comprehensive and thorough reviews that meet their high standards of quality and accuracy. Eurogamer’s readers can rest assured that the publication is taking the necessary time to evaluate the game properly before delivering their final assessment.
We're still looking into reports of folks getting this error. The Diablo Community Manager asked players to submit ticket with their PSN ID: https://t.co/8Dux9gAtaW— Blizzard CS – The Americas (@BlizzardCS) June 4, 2023
You can use this category: https://t.co/6DEDbCxgO8
Put "license error – 315306" in the description. ^JH
As Blizzard continues to investigate and work towards resolving the licensing error, players eagerly await a solution that will allow them to fully immerse themselves in the world of Diablo 4 on the PS5 platform. The gaming community remains hopeful that Blizzard will swiftly address this issue and provide an optimal gaming experience for all players involved.